Legal Information
Privacy Policy, Terms of Service, and Cookies Policy
Privacy Policy
Last updated: January 2026
1. Introduction
ARORA LOGISTICS AND TRANSPORT LTD ("ARORA", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aroralogistics.co.uk or engage with our services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, company name, email address, phone number, and other contact details you provide when requesting a quote or contacting us.
- Business Information: Details about your transport requirements, operational needs, and service preferences.
- Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations
- Deliver transportation support services
- Communicate about our services and operational matters
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process personal data on the following legal bases:
- Contractual Necessity: To fulfil contracts for services or to take steps at your request prior to entering a contract
- Legitimate Interests: To operate our business, improve our services, and communicate with clients and prospects
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you have given explicit consent for specific purposes
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in delivering our services (e.g., carriers, technology providers)
- Professional advisers (e.g., lawyers, accountants)
- Law enforcement or regulatory authorities when required by law or to protect our rights
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, this means:
- Client data: Duration of the relationship plus 6 years for legal purposes
- Enquiry data: Up to 2 years if no commercial relationship develops
- Website usage data: Up to 12 months
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us at [email protected].
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
9. International Transfers
We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Address: Level 1, Basecamp Liverpool, Jamaica Street, Liverpool, L1 0AH
Terms of Service
Last updated: January 2026
1. Agreement to Terms
By accessing or using the website aroralogistics.co.uk (the "Site"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.
2. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the Site
- Interfere with or disrupt the Site or servers
- Use automated systems to scrape or collect data from the Site
- Transmit any malicious code, viruses, or harmful content
3. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of ARORA LOGISTICS AND TRANSPORT LTD or its licensors and is protected by UK and international copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.
4. Enquiries and Quotations
Submission of an enquiry through the Site does not create a binding contract. All quotations are subject to clarification, negotiation, and formal agreement. We reserve the right to decline any enquiry or proposed engagement.
5. Service Terms
If you engage our transportation support services, separate service terms and conditions will apply. These will be provided and agreed in writing before services commence.
6. Disclaimer of Warranties
The Site and all information provided are offered "as is" without warranties of any kind, either express or implied. We do not warrant that:
- The Site will be uninterrupted, secure, or error-free
- Information on the Site is accurate, complete, or current
- Defects will be corrected
7. Limitation of Liability
To the fullest extent permitted by law, ARORA LOGISTICS AND TRANSPORT LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of (or inability to access or use) the Site
- Any conduct or content of any third party on the Site
- Unauthorised access, use, or alteration of your content
8. Indemnification
You agree to indemnify and hold harmless ARORA LOGISTICS AND TRANSPORT LTD, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site or breach of these Terms.
9. Links to Third-Party Sites
The Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites. Access third-party sites at your own risk.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance of the modified Terms.
12. Contact
For questions about these Terms, contact us at [email protected].
Company Information
- Legal Name:
- ARORA LOGISTICS AND TRANSPORT LTD
- Company Number:
- 16084291
- SIC Code:
- 52290 — Other transportation support activities
- Registered Office:
- Level 1, Basecamp Liverpool
Jamaica Street
Liverpool, L1 0AH
England - Contact:
- [email protected]